Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Western Carolina CTC Cluster to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

In adherence to the social distancing recommendations provided by the CDC, we have implemented strict protocols at our clinic to ensure the safety of our patients and staff.

  • Patients who have active symptoms of illness or a fever of 100 degrees or higher must call ahead to arrange after-hours dosing.
  • The number of people allowed inside the building at any given time is restricted based on county, state, and federal guidelines.
  • The number of people waiting in line is restricted based on county, state, and federal guidelines, and those present must maintain a minimum distance of six feet from one another.
  • To maintain line restrictions, patients are asked to wait in their cars until direction is given.

For specific information regarding these changes and limitations, please contact us directly.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Western Carolina CTC Cluster.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit


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24/7 Appointment Scheduling

Before a patient can begin treatment at Western North Carolina Comprehensive Treatment Centers, he or she must complete our admissions and intake process.

To ensure that this process is efficient and effective, please carefully review all of the information that is presented on this page.

First, in order to be eligible to receive treatment at one of our two centers, a prospective patient must be an adult, aged 18 or above, who has been opiate dependent for at least 12 months.

Individuals who meet these admission requirements will be scheduled for an intake appointment at the location where they will receive treatment. The following items must be brought to this appointment:

  • Valid photo identification (state-issued ID card, Driver’s license, or a U.S. passport)
  • Payment for intake fees at the time of intake, regardless of whether or not the patient intends to pay for treatment with insurance benefits
  • Insurance card, if intending to pay for treatment with insurance
  • If the prospective patient is pregnant, she must provide written consent from her OB/GYN to receive medication-assisted treatment.
  • If the prospective patient is transferring directly from detox or from another medication-assisted treatment center, he or she must provide all relevant records from the prior program.

Important note: Unless they are pregnant, prospective patients must arrive at their intake appointment in a state of withdrawal, with 20 to 24 hours having passed since their last use of opioids. Pregnant women should not be in withdrawal when they arrive for their intake appointment.

The intake session will take between two and four hours. Within this time frame, patients will accomplish the following:

  • Complete paperwork that will inquire about their personal, treatment, psychiatric, and medical histories
  • Take a TB test (unless presenting proof of having taken a similar test in the previous two years)
  • Undergo a complete physical examination
  • Provide a urine specimen for a drug screening
  • Take a pregnancy test (if female)
  • If pregnant, sign a release of information form so we can coordinate care with the treating OB/GYN
  • If pregnant but not currently seeing an OB/GYN, consult with one of our staff members will take place in order to receive referrals for prenatal care

It is important to note that completing the intake process does not guarantee that patients will receive medication on the first day of services. The decision to prescribe medication on the first day of treatment is made by our medical staff on a case-by-case basis.

For additional information about our admissions requirements and intake processes, or for answers to any questions you may have about treatment at Western North Carolina Comprehensive Treatment Centers, please contact us at your convenience. We look forward to speaking with you and helping you take your first steps toward a drug-free future.